Branch Service Officer

S PRO HR CONSULTANCY SERVICES; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Job summary

S PRO HR CONSULTANCY SERVICES in Bengaluru is seeking a Branch Service Officer to join our Karnataka team. The role centers on delivering exceptional customer service at the branch, supporting teller operations, and driving compliant, efficient service delivery.

The successful candidate will engage customers, promote banking products, and stay updated on regulatory requirements to safeguard branch operations and deliver a positive customer experience.

Qualifications

• Experience in delivering excellent customer service in a banking environment.
• Ability to promote banking products and services to customers.
• Familiarity with banking regulations and internal policies.
• Experience with teller operations and cash handling is preferred.
• Strong verbal and written communication and interpersonal skills.

Responsibilities

• Provide outstanding customer support by addressing inquiries and resolving issues promptly.
• Engage in cross-selling of banking products and services to enhance customer satisfaction and branch performance.
• Ensure compliance with regulatory requirements and internal policies to maintain branch integrity.
• Assist in teller operations and cash handling with accuracy and security.
• Collaborate with team to improve service delivery and customer experience.
• Maintain up-to-date knowledge of banking products, services and compliance.

Skills

Customer service

Cross-selling

Regulatory compliance

Cash handling

Communication skills

Job description

We are seeking a dedicated Branch Service Officer to join our team in Karnataka. The ideal candidate will play a crucial role in delivering exceptional customer service and ensuring compliance with banking regulations. As a Branch Service Officer, you will be responsible for managing customer inquiries, facilitating cross-selling opportunities, and ensuring efficient service delivery at the branch.

Key Responsibilities:

• Provide outstanding customer support by addressing inquiries and resolving issues promptly.
• Engage in cross-selling of banking products and services to enhance customer satisfaction and branch performance.
• Ensure compliance with all regulatory requirements and internal policies to maintain the integrity of branch operations.
• Assist in teller operations and cash handling, ensuring accuracy and adherence to security protocols.
• Collaborate with team members to improve service delivery and customer experience.
• Maintain up-to-date knowledge of banking products, services, and compliance regulations.

Required Skills:

• Strong customer support skills with a focus on service excellence.
• Ability to engage in cross‑selling and promote banking products effectively.
• Knowledge of compliance regulations and service delivery standards in the banking sector.
• Experience in teller operations and cash handling is preferred.
• Excellent communication and interpersonal skills to build rapport with customers and team members.