Branch Operations Manager- Palm Beach Road

Axis Bank; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Axis Bank in Mumbai is seeking a Branch Operations Manager to direct daily operations, including cash management, account opening, and customer service, leading a team of tellers and customer service officers.

You will ensure compliance with banking rules and resolve customer issues while growing branch balances and cross-sell opportunities. Audit coordination and staff training are also part of the role.

Responsibilities

• Direct daily branch operations including cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, deposits, account opening and customer service with a team of tellers and customer service officers.
• Ensure all customer complaints and issues are resolved maintaining high service standards
• Establish and strengthen key customer relationships to generate sustained business
• Grow account balances and achieve cross-sell targets
• Maintain cash balance per Cash Retention Limit
• Control and monitor leakage of income, office accounts and anti-money laundering s
• Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
• Review branch operations reports and track exceptional transactions
• Handle internal and external audit processes and respond to audit queries
• Ensure staff are adequately trained on products, processes and policies

Job description

Key Responsibilities

• Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
• Ensure all customer complaints and issues are resolved maintaining high service standards
• Establish and strengthen all key customer relationships to generate sustained business
• Ensure growth in account balances and achievement of aggregate cross sell points target
• Ensure maintenance of cash balance as per Cash Retention Limit
• Control and monitor leakage of income, office accounts and anti-money laundering s
• Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
• Review branch operations reports and track exceptional transactions.
• Handle internal and external audit processes and attend audit queries immediately
• Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank