Branch Manager

Hdfc Bank; Ernakulam; On-site; INR 600,000 - 800,000; Full time

Job summary

Hdfc Bank in Kerala seeks an experienced Branch Leader to manage profitability, drive high-quality service, and oversee customer relationship management, operations and risk at the branch level.

You will own branch objectives, supervise sales processes, coordinate with marketing on product-level initiatives, review vaults and registers, and ensure adherence to sales and operational checklists while guiding a result-oriented team.

Responsibilities

• Lead a result-oriented team and manage Branch Profitability.
• Ensure high quality service and Customer Relationship Management.
• Oversee Operations and risk, and own branch objectives and supervision.
• Achieve Branch Targets by generating business and cross sales.
• Supervise CRM & High-Net-Worth programs, sales processes, and compliance.
• Review vault, registers, teller operations, and branch merchandising with Marketing at product level.
• Review vault register and Key Registers; ensure adherence to sales process and operational checklist.

Job description

Role & responsibilities

Lead a result-oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk. Own all branch-banking objectives and overall branch supervision, ensure achievement of overall Branch Targets by generating business and cross sales Key Customer Relationship Management & supervision of all High-Net-Worth customer programs Ensure all components of the branch sales model function as per design Complaints Handling Review Branch Operations reports Managing teller operations and vault Branch Merchandising & co-ordination with Marketing at product level Review vault register and Key Registers Adherence of sales process & Operational Checklist.