Branch Operations Manager

CSB Bank; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

CSB Bank is seeking an experienced Branch Operations Lead in Mumbai to oversee daily branch functions and drive sales initiatives. The role emphasizes customer service, operational efficiency, and regulatory compliance within a fast-paced banking environment.

The candidate will analyze sales trends, collaborate with cross-functional teams, and mentor staff to improve performance and achieve targets. Prior banking experience is essential.

Qualifications

• Minimum 5 years of banking or finance branch operations experience.
• Strong sales, customer service and regulatory awareness.
• Excellent communication and leadership abilities.

Responsibilities

• Manage branch daily operations and ensure smooth functioning.
• Support sales efforts to meet targets and identify growth opportunities.
• Ensure efficiency and regulatory compliance in operations.
• Provide excellent customer service and resolve complaints promptly.
• Analyze sales data and market trends to inform decisions.
• Collaborate with cross-functional teams to drive growth.

Skills

Branch operations

Sales acumen

Customer service

Communication

Leadership

Problem solving

Analytical decision-making

Team development

Job description

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.