Branch Operations Manager

Mahindra Finance; Jorhat; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Mahindra Finance invites an experienced Branch Operations Manager to oversee daily branch operations across our India network. You will ensure smooth execution of processes, monitor compliance, and drive service quality while coordinating with internal departments.

The role requires strong leadership, excellent communication, and a proven track record in improving efficiency and customer satisfaction. Hands-on experience in retail financial services and a proactive problem-solving mindset will

Qualifications

• Experience leading branch operations in financial services.
• Strong knowledge of regulatory compliance and risk management.
• Excellent stakeholder communication and problem-solving skills.

Responsibilities

• Oversee daily branch operations and ensure smooth execution of all business processes.
• Monitor compliance with company policies, regulatory requirements, and operational standards.
• Manage branch staff, allocate tasks, and support team performance and productivity.
• Handle customer service issues, resolve escalations, and maintain high customer satisfaction.
• Track operational KPIs, prepare reports, and implement process improvement initiatives.
• Coordinate with internal departments to ensure efficient service delivery and risk management.

Skills

Leadership

Operations knowledge

Compliance

Communication

Job description

Role & responsibilities

• Oversee daily branch operations and ensure smooth execution of all business processes.
• Monitor compliance with company policies, regulatory requirements, and operational standards.
• Manage branch staff, allocate tasks, and support team performance and productivity.
• Handle customer service issues, resolve escalations, and maintain high customer satisfaction.
• Track operational KPIs, prepare reports, and implement process improvement initiatives.
• Coordinate with internal departments to ensure efficient service delivery and risk management.

Preferred candidate profile

• Strong knowledge of operational processes, compliance requirements, and risk management practices.
• Proven leadership skills with the ability to manage teams and drive performance.
• Excellent communication, customer service, and problem-solving abilities.