Branch Operations Manager

Talent Hired-the Job Store; Bhiwandi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Talent Hired-the Job Store is seeking a Branch Manager in India to lead operations, growth, and service delivery. The role focuses on developing and executing the branch plan, optimizing resources, and driving revenue while maintaining quality and compliance.

The candidate will oversee budgeting, vendor relations, and team development across the branch, with a focus on scalable processes and customer satisfaction.

Qualifications

• Graduate or post-graduate degree required.
• 2-3 years of branch management experience.
• Strong supervision, budgeting, safety and operations skills.

Responsibilities

• Develop and present the branch AOP and execution plan to meet targets.
• Deliver branch revenue and EBITDA through controlled operations and costs.
• Plan annual/quarterly/monthly branch operations across service lines.
• Ensure end-to-end operations daily, compliant and customer-focused.
• Track MIS and share updates in branch reviews via MOR.
• Build and retain branch teams; recruit and train staff.
• Maintain regulatory compliance and audit readiness.
• Manage vendor relationships and KPI reviews for key accounts.
• Oversee geographic expansion and network leveraging.

Skills

Branch management

Budgeting

Safety management

Standards development

Process management

Surveillance skills

Inventory control

Reporting skills

Data analysis

Equipment maintenance

Decision making

Education

Graduate or Post-Graduate

Job description

Role & responsibilities:

• Develop and present the branch AOP and execution plan to meet the set targets
• Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.
• Optimally utilize resources to grow the branch as per the short and long term growth strategies.
• Develop operations plans on an annual, quarterly, and monthly basis at branch level across service lines.
• Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.
• Develop peak season operations plan, including capacity building in terms of infrastructure and manpower
• Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.
• Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.
• Manage, track and share local relationships of all Vendors.
• Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and share the findings with the account with the objective of brick-walling the account.
• Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix
• Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance
• Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.
• Maintain relationships with select key accounts in the branch as per the account plan
• Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.
• Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.
• Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch
• Adherence to audit compliance and exceeding expectations on CEI scores

Preferred candidate profile:

• Any Graduate / Post-Graduate
• Experience in managing branch with at least 2-3 years experience.
• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analysing Information , Equipment Maintenance, Judgment