BRANCH MANAGER- RO Udhampur

PeopleStrong; Jammu district; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong is seeking a dynamic professional to manage relationships with customers, study market trends, and coordinate marketing activities to drive growth. The role involves field visits for marketing and collections, ensuring branch profitability, and collaborating across departments to maintain smooth operations.

The position emphasizes customer delight, timely training of the team, and proactive knowledge sharing to advance business and career progression within the organization.

Qualifications

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Maintain regular and continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross-sell of products.
• Initiate and participate in marketing activities to achieve targets and growth.
• Achieve customer delight through efficient customer service and retain customers while acquiring new ones.
• Achieve branch targets and ensure profitability of the unit (branch).
• Field visits for Marketing / Collection activities as per branch requirements.
• Collaborate with various departments to ensure smooth branch functioning.
• Ensure operational adherence as per policies; mitigate fraud and uphold company values and customer goodwill.
• Recovery of receivables to protect revenue flow and customer interests; follow protocols.
• Maintain branch books, documents, assets; liaise with authorities for compliance.
• Role under Audit & Gold Inspection; focus on profitability of assigned branch.
• Ensure proper handholding and timely training of the team.
• Encourage knowledge sharing for business development and career progression.
• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English