BRANCH MANAGER

PeopleStrong; Ambala; On-site; INR 450,000 - 950,000; Full time

Job summary

PeopleStrong in India is seeking a strategic Business Development / Branch Operations professional to drive customer relationships, market analysis, and cross-sell initiatives.

You'll lead field marketing, coordinate across departments, and ensure branch profitability while upholding policy and risk controls. Strong communication in local language and English is essential.

Qualifications

• Coaching and mentoring team members to support growth.
• Strong business development mindset with market focus.
• Clear communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market and identify market trends to aid innovation and meet customer needs via up-sell/cross-sell.
• Initiate and participate in marketing activities to achieve the above.
• Achieve customer delight through efficient customer service; retain and acquire customers.
• Achieve branch targets and ensure profitability of the unit; field visits for marketing/collection.
• Collaborate with various departments for smooth branch functioning.
• Ensure adherence to policies and risk management; liaise with authorities; audit responsibilities.
• Focus on branch profitability and ensure assigned branch is profitable.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English