BRANCH MANAGER - RO Mandawa

Muthoot Fincorp Ltd.; Jhunjhunu; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong is seeking a branch-focused professional to manage existing and new customer relationships, drive marketing initiatives, and ensure profitable operations across the unit. The role emphasizes cross-functional collaboration, strong customer service, and adherence to policies and risk controls.

Ideal candidates will lead by example in coaching teams, developing business opportunities, and communicating effectively in local languages and English.

Qualifications

• Experience in branch operations and customer management.
• Exposure to marketing and collections activities.
• Ability to coordinate across departments and ensure policy compliance.
• Strong risk awareness and fraud prevention mindset.

Responsibilities

• Maintain regular & continuous relationship with existing & potential customers.
• Study market to identify trends to aid innovation and up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving targets.
• Achieve customer delight through efficient customer service and retain existing customers.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Local Language Proficiency

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English