BRANCH MANAGER

Muthoot Fincorp Ltd.; Sundargarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Ltd. in India seeks a dynamic Branch Operations Leader to strengthen customer relationships, drive market insights, and coordinate marketing and collections to achieve profitability.

The role emphasizes coaching the team, developing business, and ensuring compliance with policies, with local language and English communication requirements.

Qualifications

• Coaching and mentoring of team members.
• Business development to expand branch reach.
• Proficiency in local language and English communications.

Responsibilities

• Maintain regular and continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs through up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving targets.
• Achieve customer delight through efficient customer service and retain customers.
• Ensure branch profitability and targets; participate in field visits for marketing and collections.
• Maintain branch books of accounts, documents and statutory records; liaise with authorities and ensure compliance.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English