Chief Branch Manager I

Muthoot Fincorp Ltd.; Sambalpur; On-site; INR 450,000 - 650,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a field-oriented professional to manage customer relationships, study market trends, and drive up-sell and cross-sell of financial products across branches.

The role includes leading marketing efforts, ensuring branch profitability, coordinating field visits for marketing and collections, and coaching a team while ensuring compliance and customer satisfaction.

Qualifications

• Coaching & mentoring abilities demonstrated in team environments.
• Business development skills to grow market share and products.
• Strong communication in local language and English for stakeholder engagement.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to identify opportunities for up-sell/cross-sell of products.
• Initiate and coordinate marketing activities to achieve branch targets.
• Ensure customer delight through efficient service and retention of customers.
• Drive branch profitability and oversee financial performance of the unit.
• Conduct field visits for marketing and collection activities as required by branch.
• Collaborate with departments to ensure smooth branch operations and policy compliance.
• Oversee audit & inspection processes and adherence to internal controls.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English