BRANCH MANAGER

Muthoot Fincorp Ltd.; Valsad District; On-site; INR 600,000 - 800,000; Full time

Job summary

Muthoot Fincorp Ltd. invites applications for a leadership role focused on branch operations, market development, and customer relationship management.

The position emphasizes coaching teams, driving business growth, and effective communication in local languages and English. You will monitor market trends, coordinate marketing and collection activities, ensure branch profitability, and uphold risk controls.

Qualifications

• Coaching & Mentoring abilities.
• Business development skills.
• Proficient in local language and English communication.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to identify opportunities and support up-sell/cross-sell of products.
• Initiate, coordinate and participate in marketing for branch growth.
• Achieve customer delight through efficient service and retention of customers.
• Achieve branch targets and ensure profitability of the unit (branch).
• Field visits for Marketing / Collection activities as required by branch.
• Collaborate with departments to ensure smooth branch operations and adherence to policies.
• Mitigate risks through early detection of fraud and ensure lawful compliance.
• Recover receivables to protect revenue flow and customer interests.
• Maintain branch books of accounts and liaise with authorities for compliance.
• Role will include Audit & Gold Inspection responsibilities.
• Focus on branch profitability and ensuring assigned branch remains profitable.
• Provide handholding and timely training to the team.
• Encourage knowledge sharing for business development and career progression.
• Knowledge, Skills & Attributes: Coaching & Mentoring, Business Development, Communication Skills – Proficiency in local language and English.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English