Branch Manager - Retail MFB

Tata Capital; Guntur District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Capital in Andhra Pradesh is seeking a Branch Manager to lead the branch’s loan team and drive growth while maintaining portfolio quality. The role emphasizes achieving targets, optimizing collections, and supervising staff to ensure compliance and operational excellence.

The candidate will maintain branch records, train staff, and align with Tata Capital's brand values, ensuring effective customer service and portfolio performance.

Qualifications

• Lead a team of Loan Officers/Field Staff to achieve targets.
• Ensure branch collection efficiency and regular repayments.
• Maintain branch records and ensure compliance with policies.

Responsibilities

• Lead a team of Loan Officers/Field Staff to achieve expected business targets.
• Ensure maximum collection efficiency and regular repayments from customers.
• Design a collection strategy within the operational radius to avoid risky areas.
• Conduct regular field visits to guide officers and assess performance.
• Track repayment of regular customers and follow up on delinquent accounts and frauds.
• Conduct daily/shift meetings to drive daily run rate and plan effectively.
• Maintain branch records, documents, and compliance-related activities.
• Ensure staff development through meetings and identify training needs.
• Guide the team to improve First Time Right and TAT while maximizing customer satisfaction.
• Maintain branch alignment with brand values and ensure proper brand recall.
• Ensure adherence to all systems and processes as directed by Senior Management.
• Ensure staff are trained on company products and processes.

Skills

Team leadership

Loan portfolio management

Field operations

Performance monitoring

Training & development

Education

Graduate in any discipline

Job description

Achieving sales targets while ensuring best in class portfolio quality of the branch.

• Effectively leading team of Loan Officers/Field Staff at the branch to achieve their expected business targets.


• Ensuring maximum collection efficiency of branch and regular repayment of all customers.


• Designing a collection strategy in operational radius to avoid risky areas and ensuring quality portfolio.


• Conducting regular field visits to guide and motivate the Loan Officers & Surprise visits assessing a sample of Centre Meetings to assess loan officer performance and take prompt corrective action where necessary.


• Continuous tracking of repayment of regular customers and follow up for delinquent customers, non-starters and frauds.


• Conduct regular morning and evening meetings with Loan Officers for achieving daily run rate as per projection and display effective planning abilities


• Proper Maintenance of branch and all registers, documents, etc to handle compliance, audit, legal, admin, HR, etc related issues of the branch


• Ensuring staff skill development through meetings and continuous monitoring of various clusters on regular basis by identifying training needs as per the market trends and new business opportunities and ensuring resource optimization.


• Guiding the team to improve their First Time Right (FTR) and TAT while ensuring maximum customer satisfaction.


• Maintain a branch that aligns with brand values and ensure effective brand retention and recall amongst all customers and non-customers.


• Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management.


• Ensure that all staff are adequately trained on the Products of the company and Processes.

Qualification : Graduate in any discipline