Branch manager For microfinance tata capital

Tata Capital; Lucknow; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Tata Capital is seeking a Branch Manager – Microfinance to lead the Gorakhpur branch in a full-time, on-site capacity. You will oversee daily operations, guide staff, and ensure compliance with regulatory requirements while growing the microfinance portfolio through customer acquisition and community outreach.

This role requires strong leadership, risk management, and liaison with regional teams to maintain portfolio quality and drive performance.

Qualifications

• Strong branch operations and team leadership capabilities, including experience managing targets, performance metrics, and branch profitability.

Responsibilities

• Lead microfinance branch operations in Gorakhpur, guiding field and branch staff and ensuring customer interactions meet company standards and regulatory requirements.

Skills

Team leadership

Customer relationship management

Communication skills

Negotiation

Data analysis

Travel readiness

Education

Bachelor's degree in Finance/Business/Economics

Tools

MS Excel

Reporting tools

Job description

Company Description Tata Capital Limited is a diversified financial services company serving retail, housing, SME, and corporate customers across India through a network of 1,500+ branches. The organization offers a wide range of products including Consumer Finance, Housing Finance, Commercial Finance, Cleantech Finance, Microfinance, Debt Syndication, Private Equity, and Credit Cards. As part of the Tata Group, Tata Capital emphasizes ethical business practices, customer-centric solutions, and sustainable growth. Team members benefit from working in a professional, growth-oriented environment with opportunities to learn across multiple financial product lines.
Role Description The Branch Manager – Microfinance (Tata Capital) will lead the microfinance branch operations in Gorakhpur in a full-time, on-site capacity. This role involves overseeing daily branch activities, guiding field and branch staff, and ensuring all customer interactions meet company standards and regulatory requirements. The Branch Manager will be responsible for growing the microfinance portfolio through customer acquisition, relationship management, and community outreach, while maintaining portfolio quality and controlling delinquency. Key responsibilities include monitoring loan processing and disbursement, tracking collections, reviewing branch performance metrics, and implementing process improvements. The role also requires coaching team members, coordinating with regional and central teams, and ensuring adherence to compliance, risk, and audit guidelines.
Qualifications

• Strong branch operations and team leadership capabilities, including experience managing targets, performance metrics, and branch profitability.
• Microfinance or retail lending experience, with familiarity in customer assessment, loan disbursement, collections, and portfolio management.
• Sound understanding of financial products and processes, particularly in lending, credit, and risk management within a regulated environment.
• Effective communication, negotiation, and interpersonal skills for working with customers, local communities, and internal stakeholders.
• Proficiency in basic computer applications, reporting tools, and data analysis to track branch performance and prepare management reports.
• Ability to work on-site in Gorakhpur, travel locally for field visits, and engage with customers in semi-urban and rural areas.
• Bachelor’s degree in Finance, Business, Commerce, Economics, or a related field; postgraduate qualification or relevant certifications are an advantage.
• Demonstrated integrity, customer-centric mindset, and alignment with Tata Group values; prior experience in NBFCs, microfinance institutions, or banks is preferred.