Branch Manager

CSB Bank; Rajamahendravaram; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

CSB Bank in India is seeking a Branch Manager to drive business growth, manage customer relationships, and ensure governance and service delivery through portfolio development and performance monitoring.

The role requires 6–12 years of experience with team leadership; a graduate degree is required, MBA preferred. You will oversee regulatory compliance, KYC/AML adherence, cash operations and staff development to achieve profitability and excellent customer experience.

Qualifications

• 6–12 years of experience including team leadership.
• Graduate degree required; MBA preferred.
• Experience in branch banking, portfolio development, and profitability monitoring.

Responsibilities

• Drive growth in CASA, term deposits, assets, and third-party products while ensuring profitability and portfolio quality.
• Develop and deepen customer relationships to improve acquisition, retention, cross-sell and overall business performance.
• Deliver superior customer service, timely grievance resolution, and adoption of digital banking solutions.
• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency; implement corrective actions.
• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
• Maintain operational excellence in cash, vault operations, documentation, reconciliations and branch controls.
• Lead, coach and develop branch staff to enhance productivity and service quality.
• Track performance against targets and implement action plans to achieve branch objectives.
• Drive succession planning, employee engagement and capability development within the branch.

Skills

Team leadership

Relationship management

Customer service

Regulatory compliance

Cash & vault operations

Education

Graduate

MBA

Tools

KYC/AML compliance

Job description

To manage branch business growth, customer relationship management, operational governance and service delivery through portfolio development, performance monitoring, regulatory compliance and implementation of effective operational controls to achieve business, profitability and customer experience objectives.

Experience Range: 6 to 12 Years (incl. team leadership)

Qualifications:
Graduate

MBA (preferred)

• Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.


• Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.


• Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.


• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.


• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.


• Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.


• Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.


• Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.


• Monitor performance against business targets and implement action plans to achieve branch objectives.


• Drive succession planning, employee engagement, and capability development initiatives within the branch.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.