Branch Manager Annur

CSB Bank; Annur; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CSB Bank is seeking a Branch Manager to oversee growth and operations at a branch in Tamil Nadu. The role focuses on customer relationship management, regulatory compliance, and delivery of services to achieve profitability and enhanced customer experience.

The position requires leadership of a branch team, adherence to KYC/AML guidelines, and strong governance. MBA is preferred, with experience in driving sales and operational excellence.

Qualifications

• 6 to 12 years of experience including team leadership.
• Graduate degree required; MBA preferred.
• Ability to oversee branch operations and regulatory compliance.

Responsibilities

• Drive growth in CASA deposits, term deposits, assets, and third-party products.
• Develop and deepen customer relationships to improve acquisition and retention.
• Ensure superior customer service, timely grievance resolution, and adoption of digital banking solutions.
• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency; take corrective actions.

Skills

Team leadership

Customer relationship management

Leadership

Regulatory compliance

Education

Graduate

MBA (preferred)

Job description

Job Description:

To manage branch business growth, customer relationship management, operational governance and service delivery through portfolio development, performance monitoring, regulatory compliance and implementation of effective operational controls to achieve business, profitability and customer experience objectives.

Responsibilities

• Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.
• Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.
• Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.
• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.
• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
• Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.
• Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.
• Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.
• Monitor performance against business targets and implement action plans to achieve branch objectives.
• Drive succession planning, employee engagement, and capability development initiatives within the branch.

Qualifications

Experience Range: 6 to 12 Years (incl. team leadership)

Qualifications:
Graduate

MBA (preferred)

Requirements: