Branch Manager S Rayavaram

CSB Bank; Rayavaram; On-site; INR 900,000 - 1,500,000; Full time

Job summary

CSB Bank invites applications for a Branch Manager role in India. You will steer branch business growth, manage customer relationships, and oversee governance, compliance, and service delivery to achieve profitability and exceptional customer experience.

Candidate should have 6–12 years of experience, a Graduate degree, and MBA preferred. Responsibilities include enhancing deposits and loans, leading staff, and ensuring audit readiness and risk controls.

Qualifications

• Experience in managing a bank branch or financial services team.
• Strong customer relationship and compliance mindset required.
• Leadership skills to coach and develop staff.

Responsibilities

• Drive growth in CASA, term deposits, assets, and third-party products.
• Develop and deepen customer relationships to improve acquisition, retention and cross-sell.
• Ensure delivery of superior customer service standards and digital banking adoption.
• Monitor profitability, revenue, yields, fees and cost efficiency; take corrective actions.
• Ensure adherence to KYC, AML, regulatory guidelines and risk frameworks.
• Maintain branch operations, cash, vaults, documentation, reconciliations and controls.
• Lead audit readiness and timely closure of observations; ensure governance compliance.
• Lead, coach, and develop branch staff to improve productivity and service quality.
• Monitor performance vs targets and implement action plans to meet branch objectives.
• Drive succession planning and employee engagement within the branch.

Skills

Customer relationship mgmt

Team leadership

Strategic sales

Education

Graduate

MBA (preferred)

Job description

Job Description:

To manage branch business growth, customer relationship management, operational governance and service delivery through portfolio development, performance monitoring, regulatory compliance and implementation of effective operational controls to achieve business, profitability and customer experience objectives.

Responsibilities

• Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.
• Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.
• Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.
• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.
• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
• Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.
• Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.
• Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.
• Monitor performance against business targets and implement action plans to achieve branch objectives.
• Drive succession planning, employee engagement, and capability development initiatives within the branch.
  

Qualifications

Experience Range: 6 to 12 Years (incl. team leadership)

Qualifications:
Graduate

MBA (preferred)

Requirements: