Branch Manager-BRANCH BANKING-Branch Head

Kotak Mahindra Bank Ltd; Thane; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Branch Manager for Retail Liabilities in India. You will drive branch growth, oversee operations, ensure regulatory compliance, and lead a high-performing team focused on delivering superior customer service and cross-selling of mutual funds and insurance products.

The role requires strong sales acumen, regulatory awareness, and the ability to manage profitability and customer engagement across touchpoints.

Qualifications

• Experience leading a branch in retail banking.
• Strong sales mindset with ability to drive product penetration.
• Good understanding of regulatory requirements.

Responsibilities

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.

Skills

Leadership

Sales

Regulatory awareness

Team management

Customer service

Cross-selling

Mutual funds

Insurance products

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.