Branch Manager-BRANCH BANKING-Branch Head

Kotak Mahindra Bank Ltd; Navi Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a Branch Manager for our Navi Mumbai Retail Liabilities branch. You will drive business growth, ensure operational excellence, and deliver superior customer service by leading a high-performing team and aligning sales initiatives with regulatory requirements.

You will grow deposits, cross-sell MF and insurance, generate fee income, and maintain strict compliance while guiding daily operations and customer engagement.

Qualifications

• Dynamic leader with strong sales acumen and regulatory awareness.
• Ability to manage a high-performing team and drive targets.
• Proven track record in retail banking and cross-selling.

Responsibilities

• Drive branch growth and profitability while maintaining compliance.
• Oversee deposits, cross-sell non-deposit products, mutual funds, and insurance.
• Lead customer service excellence across all touchpoints.
• Promote fee-based income through product offerings.
• Ensure regulatory adherence and internal guidelines.
• Oversee branch administration and operations.
• Foster a motivated and productive branch team.
• Collaborate with stakeholders for product innovation and marketing.

Skills

Sales leadership

Regulatory awareness

Team management

Customer service

Job description

As a Branch Manager in the Retail Liabilities vertical, you will be responsible for driving business growth, ensuring operational excellence, and delivering superior customer service. This role demands a dynamic leader with strong sales acumen, regulatory awareness, and the ability to manage a high-performing team. You will oversee the branch’s profitability, compliance, and customer engagement, while also promoting cross-selling of financial products.

• Drive enhancement of the deposit pool from existing and new customers.
• Ensure high standards of customer service delivery across all touchpoints.
• Promote and achieve cross-selling targets for non-deposit products.
• Lead sales initiatives for Mutual Funds and Insurance products.
• Generate fee-based income through strategic product offerings.
• Oversee branch administration and ensure smooth day-to-day operations.
• Ensure full compliance with regulatory and internal guidelines.
• Foster a productive and motivated branch team environment.
• Take ownership of the branch’s Profit & Loss and break-even performance.
• Collaborate with internal stakeholders for product innovation and marketing initiatives.