BRANCH MANAGER - 2nd BM Renjith Avenue

Muthoot Fincorp; Amritsar; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Muthoot Fincorp in Amritsar is seeking a Branch Manager to lead relationship-building with customers and drive market-driven initiatives. The role involves marketing coordination, audits, collections, and cross-functional collaboration to ensure stability and growth of the branch.

You will mentor the team, foster knowledge sharing, and ensure adherence to company policies while achieving profitability and excellent customer service.

Qualifications

• Coaching and mentoring abilities to guide team members.
• Business development skills to grow the customer base and revenue.
• Strong communication skills in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and upsell/cross-sell of products.
• Initiate and coordinate marketing activities to achieve targets.
• Provide excellent customer service to retain and acquire customers.
• Achieve branch targets and ensure profitability of the unit.
• Field visits for marketing and collection activities as per branch requirements.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure operational adherence per policies; mitigate risks and protect customer goodwill.
• Recovery of receivables to ensure revenue flow and protect customer interests.
• Maintain branch books, documents and liaise with authorities for compliance.
• Role may involve Audit and Gold Inspection.
• Focus on branch profitability and ensure assigned branch is profitable.
• Proper handholding and timely training of the team.
• Encourage knowledge sharing for business development and career progression.

Skills

Coaching

Mentoring

Business Development

Communication Skills

Local language and English

Job description

• Maintain regular & continuous relationship with existing and potential customers.


• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.


• Initiate, implement/coordinate and participate in marketing for achieving the above.


• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).


• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements


• Collaborate with various departments to ensure smooth functioning of the branch.


• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.


• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.


• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.


• Role will come under the purview of Audit & Gold Inspection.


• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.


• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring


• Business Development


• Communication Skills Proficiency in local language and English