Branch Manager

Muthoot Fincorp Limited; Washim; On-site; INR 650,000 - 1,200,000; Full time

Job summary

Muthoot Fincorp Limited in Maharashtra seeks a Branch Manager to lead daily operations, nurture relationships with existing and new customers, and drive branch profitability through disciplined sales and service.

The role requires market insight, team mentorship, and coordination with other departments to ensure compliance, risk control, and smooth branch functioning in Washim district. Strong communication in local language and English is essential.

Qualifications

• Strong focus on achieving targets and delivering results.
• Excellent customer service and retention mindset.
• Planning and forecasting capabilities for branch performance.
• Proven ability to build and manage relationships with customers and partners.
• Coaching and mentoring of branch teams to improve performance.
• Market intelligence to identify opportunities and adapt strategies.
• Proactive business development and cross-selling skills.
• Clear communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market and identify market trends to aid innovation and up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service.
• Retain existing customers and acquire new continuously.
• Achieve branch targets and ensure profitability of the unit.
• Field visits for Marketing / Collection activities as per branch requirements.
• Collaborate with various departments to ensure smooth branch functioning.
• Ensure operational adherence as per policies and manuals.
• Mitigation & Prevention of Risk through early detection of fraud and safeguarding goodwill.
• Recovery of receivables to protect revenue flow and customer interests.
• Maintain branch books, documents and statutory records; upkeep of premises and assets.
• Coordinate with statutory authorities and external agencies for compliance.
• Role falls under Audit & Gold Inspection.
• Focus on branch profitability and ensuring the assigned branch is profitable.
• Proper handholding and timely training of the team.
• Encourage knowledge sharing and development of the business and team.
• Knowledge, Skills & Attributes: Market intelligence, communication, and customer focus.

Skills

Result Orientation

Customer Service & Retention

Planning & Forecasting

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Job description

BRANCH MANAGER

Key Job Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service.
• Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets.
• Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English