Branch Manager

Muthoot Fincorp Limited; Jagaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Limited in Jagaluru is seeking a Branch Manager to lead daily operations, drive customer-centered service, and ensure profitable performance of the branch. You will supervise staff, build market intelligence, coordinate marketing activities, manage risk, and coach the team to achieve targets while maintaining compliance with company policies.

Experience in branch leadership, customer service excellence, and team development is preferred.

Qualifications

• Focus on delivering results and achieving targets.
• Customer service and retention focus.
• Strong planning and forecasting skills.
• Relationship building with customers and teams.
• Coaching and mentoring of team members.
• Market intelligence and business development mindset.
• Excellent communication in local language and English.
• Knowledge sharing for business growth and career progression.

Responsibilities

• Maintain regular and continuous relationship with existing and potential customers.
• Study market trends and meet customer needs via up-sell/cross-sell of products.
• Initiate and coordinate marketing activities and field visits as required.
• Achieve branch targets and ensure profitability of the unit.
• Collaborate with departments to ensure smooth branch operations.
• Ensure adherence to manuals, policies and procedures.
• Mitigate risk by detecting fraud and protecting customer goodwill.
• Provide training and handholding to the team; promote knowledge sharing.

Skills

Result Orientation

Customer Service & Retention

Planning & Forecasting

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Job description

BRANCH MANAGER

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English