Branch Manager

Muthoot Fincorp Limited; Tiruppur; Vor Ort; INR 700.000 - 1.000.000; Vollzeit

Zusammenfassung

Muthoot Fincorp Limited in Tamil Nadu invites applications for a Branch Manager to lead daily operations and drive customer and product performance. You will manage customer relationships, supervise a team, and ensure branch targets, profitability, and compliance.

Key responsibilities include customer championing, marketing, risk mitigation, field visits for marketing and collection, and staff training to deliver exceptional service while maintaining branch books and regulatory adherence.

Qualifikationen

• Experience in branch leadership and customer service.
• Ability to analyze market trends and identify upsell opportunities.
• Strong planning, forecasting, and team coaching capabilities.
• Excellent relationship building with customers and staff.
• Proficient communication in local language and English.

Aufgaben

• Maintain regular relationships with existing and potential customers.
• Study market trends to aid product upsell/cross-sell and initiate marketing activities.
• Achieve branch targets and ensure profitability; participate in field marketing/collection activities.
• Ensure compliance with policies; maintain branch records and liaise with authorities.
• Provide proper handholding and training to team; drive knowledge sharing and career growth.
• Coordinate with departments for smooth branch operations and audit readiness.

Kenntnisse

Result Orientation

Customer Service

Planning & Forecasting

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication (Local + English)

Jobbeschreibung

Branch Manager

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people)

• by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English