Branch Manager

Muthoot Fincorp Limited; Arasikere; On-site; INR 750,000 - 1,100,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager to lead a busy branch, drive sales, ensure service excellence, and manage risk. You will guide the team, coordinate cross-functional activities, and maintain strong customer relationships in a dynamic market.

The role emphasizes profitability, field coordination, and adherence to internal controls while delivering efficient customer service and growth through strategic marketing initiatives.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and meet customer needs by up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service.
• Retain existing customers and acquire new continuously.
• Achieve branch targets and ensure profitability of the unit (branch).
• Field visits for Marketing / Collection activities basis to branch requirements.
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and policies.
• Mitigation & Prevention of Risk by early and timely detection of frauds and uphold the organization’s values and goodwill of customers.
• Recovery of receivables to safeguard revenue flow and customer interests.
• Maintain branch books of accounts, documents and statutory records and upkeep of premises and assets.
• Liaison with statutory authorities/external agencies and ensure compliance.
• Role under Audit & Gold Inspection.Should focus on branch profitability & ensure profitability of assigned branch.
• Provide training and coaching to the team; share knowledge for business development and career progression.

Skills

Result Orientation

Customer Service

Planning & Forecasting

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Job description

BRANCH MANAGER

Key Job Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service.
• Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets.
• Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English