Branch Manager

Muthoot Fincorp Limited; Chitradurga District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager in Karnataka to lead customer relationship efforts and drive branch performance. The role involves overseeing sales, service quality, and market strategy to meet targets while maintaining compliance and risk controls.

The candidate should excel in team leadership, strategic planning, and market insight, with a focus on customer satisfaction and sustainable profitability for the branch.

Qualifications

• Experience in managing branch operations and sales targets.
• Strong understanding of customer relationship management and service excellence.
• Ability to analyze markets and identify growth opportunities.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service.
• Retain existing customers and acquire new continuously.

Skills

Relationship Mgmt

Market Intelligence

Marketing Strategy

Customer Service

Communication Skills

Team Coaching

Forecasting

Planning

Job description

BRANCH MANAGER

Key Job Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service.
• Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets.
• Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English