BRANCH MANAGER

PeopleStrong; Aurangabad; On-site; INR 350,000 - 520,000; Full time

Job summary

PeopleStrong in India is seeking a Branch Operations professional to maintain strong customer relations, analyze market trends, and coordinate marketing initiatives for growth. The role emphasizes profitability, compliance, and timely receivable recovery.

Ideal candidates will excel in coaching, mentoring, and cross-functional collaboration, with fluency in local language and English to support regional customers and teams.

Qualifications

• Coaching and mentoring team members.
• Develop business through growth activities.
• Proficiency in local language and English communication.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and up-sell/cross-sell of products.
• Initiate, implement and coordinate marketing activities for branch growth.
• Achieve customer delight through efficient customer service and retention of customers.
• Recovery of receivables to ensure revenue flow and protect customer interests.
• Ensure branch profitability and compliance with policies and procedures.
• Field visits for marketing and collection as required.
• Liaise with authorities and external agencies; maintain records and assets.

Skills

Coaching

Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English