BRANCH MANAGER

PeopleStrong; Chettimani; On-site; INR 800,000 - 1,200,000; Full time

Job summary

PeopleStrong in India is seeking a dynamic professional to drive customer relationships, marketing initiatives and branch performance. You will manage existing and prospective customers, study market trends, coordinate marketing efforts, and aim for consistent customer delight through service excellence.

The role emphasizes Branch targets, field visits for marketing and collections, cross-functional collaboration, risk mitigation, receivables recovery, and orderly branch operations.

Qualifications

• Coaching & mentoring skills to guide team and develop capabilities.
• Business development abilities to identify growth opportunities and drive revenue.
• Strong communication skills in local language and English for effective stakeholder engagement.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs through up-sell/cross-sell of products.
• Initiate and coordinate marketing activities to achieve business goals.
• Achieve customer delight through efficient customer service and retention of customers.
• Achieve branch targets and ensure profitability of the unit (branch).
• Field visits for marketing and collection activities as per branch requirements.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure operational adherence to policies and mitigate risks, uphold company values and customer goodwill.
• Recovery of receivables and monitoring of revenue flow; follow-up per operating protocols.
• Maintain branch books, documents and statutory records; liaise with authorities and external agencies for compliance.
• Role under Audit & Gold Inspection; focus on branch profitability and ensuring the assigned branch is profitable.
• Employee development through training and knowledge sharing to support business growth.
• Coaching & mentoring within the team to foster growth.
• Encourage knowledge sharing for career progression in the business.
• Proficiency in local language and English for effective communication.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English