Branch Manager

PeopleStrong; Jayankondam; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong in India seeks a dynamic Branch/Marketing Lead to manage customer relationships and drive branch profitability. The role involves building market insights, coordinating marketing efforts, and ensuring excellent service to retain and grow the customer base.

You will lead field activities, collaborate across departments, and coach the team to achieve business goals while upholding organizational values and compliance.

Qualifications

• Coaching and mentoring capability for team development.
• Ability to develop business opportunities and grow revenue.
• Strong communication in local language and English.

Responsibilities

• Maintain regular and continuous relationships with existing and potential customers.
• Drive market analysis to identify trends and enable up-sell/cross-sell of products.
• Initiate and coordinate marketing activities to achieve growth.
• Ensure customer delight through efficient service and retain customers while acquiring new ones.
• Achieve branch targets and ensure profitability of the unit.
• Conduct field visits for Marketing and Collection activities as required by branch.
• Collaborate with departments to ensure smooth branch operations and compliance.
• Oversee risk mitigation and ensure adherence to policies; support audits and gold inspection, and maintain branch records.
• Lead and train the team for knowledge sharing and career progression.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English