Branch Manager

PeopleStrong; Thiruvallur District; On-site; INR 450,000 - 650,000; Full time

Job summary

PeopleStrong seeks a proactive professional to manage ongoing relationships with customers and drive market insights. The role involves coordinating marketing efforts, driving upsell opportunities, and delivering excellent service to retain and grow the customer base.

The ideal candidate will combine strong communication skills with business development acumen to contribute to branch profitability and customer satisfaction.

Qualifications

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Maintain regular and continuous relationship with existing and potential customers.
• Study market to identify trends to aid innovation and upsell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing activities to achieve targets.
• Achieve customer delight through efficient customer service and retain customers while acquiring new ones.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English