BRANCH MANAGER

PeopleStrong; Chandakavadi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

PeopleStrong invites applications for a role overseeing customer relationships, market study, and marketing coordination across branches. The position emphasizes delivering customer delight, driving branch profitability, and coordinating cross-functional efforts to meet strategic goals.

The role requires leadership in coaching the team, managing field activities, and ensuring adherence to policies while pursuing revenue growth and risk mitigation.

Qualifications

• Coaching and mentoring of team members.
• Developing business through new opportunities and client relationships.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular relationships with existing and potential customers.
• Study market trends to drive innovation and up-sell/cross-sell.
• Initiate, coordinate and participate in marketing for growth.
• Achieve customer delight through efficient service and retention.
• Meet branch targets and ensure profitability.
• Field visits for marketing and collections as required.
• Coordinate with departments to ensure smooth branch operations.
• Ensure compliance with policies and manage risk.
• Oversee branch receivables recovery and revenue flow.
• Maintain branch accounts/books and liaise with authorities.
• This role falls under Audit & Gold Inspection.
• Focus on profitability for assigned branch.
• Provide timely training and mentoring to team.
• Encourage knowledge sharing and career development.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English