BRANCH MANAGER

PeopleStrong; Wadi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PeopleStrong in India seeks a Branch/Market Operations professional to manage relationships with customers and drive market insight for growth. You will coordinate marketing efforts to meet targets and focus on customer delight and retention across the region.

The role emphasizes field activities, collaboration with departments to ensure branch smooth functioning, and adherence to policies, aiming for profitability and risk mitigation across the branch.

Qualifications

• Coaching & mentoring experience preferred.
• Business development orientation.
• Strong communication in local language and English.

Responsibilities

• Maintain regular & continuous relationships with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross-sell.
• Coordinate and participate in marketing initiatives to achieve targets.
• Ensure customer delight through efficient service and retention of customers.

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English