Branch Manager

PeopleStrong; Chinnalapatti; On-site; INR 300,000 - 540,000; Full time

Job summary

PeopleStrong in India is seeking a Branch Operations/Business Development role to manage customer relationships, drive market insights, and coordinate marketing efforts. The position requires field visits and cross-functional collaboration to ensure branch profitability and service excellence.

The incumbent will lead initiatives to recover receivables, maintain statutory records, and support team development while upholding company values and process compliance.

Qualifications

• Coaching and mentoring capabilities to develop the team.
• Business development skills to grow market presence.
• Proficiency in communication in local language and English.

Responsibilities

• Maintain regular and continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs through up-sell/cross-sell of products.
• Coordinate and participate in marketing initiatives to achieve business goals.
• Ensure customer delight through efficient service and retain customers.
• Achieve branch targets and profitability of the unit.
• Conduct field visits for marketing and collection activities as per branch requirements.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure adherence to policies and risk management, including fraud prevention.
• Recover receivables to safeguard revenue flow and customer interests.
• Maintain branch books, documents, and statutory records; liaise with authorities.
• Audit & Gold Inspection responsibilities; focus on branch profitability.
• Provide proper handholding and timely training of the team.
• Encourage knowledge sharing for business development and career progression.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English