BRANCH MANAGER

PeopleStrong; Sankeshwara; On-site; INR 450,000 - 650,000; Full time

Job summary

PeopleStrong is seeking a branch operations/marketing professional in India to maintain customer relationships, study market trends, and coordinate marketing activities. The role focuses on achieving branch profitability, collaborating with departments, and ensuring compliant operations.

The position emphasizes coaching the team, driving business development, and delivering exceptional customer service to retain and grow the customer base.

Qualifications

• Coaching and mentoring abilities to develop the team.
• Business development mindset to identify growth opportunities.
• Strong communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and upsell/cross-sell products.
• Initiate, implement and coordinate marketing activities to meet targets.
• Achieve customer delight through efficient customer service and retention.
• Achieve branch targets and ensure profitability of the unit.
• Collaborate with departments for smooth branch functioning.
• Ensure compliance with policies and risk mitigation measures.
• Maintain branch books, documents and assets; liaison with authorities.
• Provide hands-on coaching and training to the team.
• Share knowledge for business growth and career progression.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English