BRANCH MANAGER

PeopleStrong; Surendranagar; On-site; INR 500,000 - 750,000; Full time

Job summary

PeopleStrong invites applications for a Branch Manager role in Gujarat. The candidate will manage customer relationships, drive market insights, and coordinate marketing efforts to achieve branch profitability and targets.

The role requires strong leadership, communication, and coaching skills, with emphasis on risk awareness and compliance. Field visits and cross-functional collaboration are key to success in this position.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross-sell.
• Initiate, implement/coordinate and participate in marketing activities.
• Aim for customer delight through efficient service and retain/gain customers.
• Focus on Branch profitability and targets.
• Conduct field visits for marketing and collection as branch requirements.
• Collaborate with departments to ensure smooth branch operations.
• Ensure adherence to policies and risk mitigation.
• Recover receivables to secure revenue flow and protect customer interests.
• Maintain branch books, liaise with authorities, ensure compliance.
• Role aligned to Audit & Gold Inspection.
• Emphasize profitability of assigned branch and team development.
• Provide handholding and ongoing training to the team.
• Promote knowledge sharing and career growth for staff.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

Maintain regular & continuous relationship with existing and potential customers.

Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.

Initiate, implement/coordinate and participate in marketing for achieving the above.

Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

Achieve branch targets and ensure pro?tability of the unit (branch).

Will involve in Field Visits for Marketing / Collection activities basis to branch requirements

Collaborate with various departments to ensure smooth functioning of the branch.

Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.

E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.

Role will come under the purview of Audit & Gold Inspection.

Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

Ensure proper handholding and timely/continues training of the team.

Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

Coaching & Mentoring

Business Development

Communication Skills – Proficiency in local language and English