BRANCH MANAGER

PeopleStrong; Jhumri Telaiya; On-site; INR 450,000 - 650,000; Full time

Job summary

PeopleStrong invites a dynamic professional to drive field-based sales, customer relationship management, and branch profitability in Jharkhand. You will maintain regular relationships with existing and potential customers, study market trends, and coordinate marketing initiatives to meet branch targets and ensure growth.

You will collaborate with various departments to ensure smooth branch operations, safeguard compliance, supervise receivables recovery, and mentor the team to deliver excellent

Qualifications

• Coaching and mentoring abilities.
• Strong business development skills.
• Proficiency in local language and English communication.

Responsibilities

• Maintain regular and continuous relationships with existing and potential customers.
• Study market trends to aid innovation and upsell/cross-sell of products.
• Initiate, implement and coordinate marketing activities.
• Achieve customer delight through efficient customer service and retention.
• Achieve branch targets and ensure profitability; conduct field visits for Marketing/Collection.
• Collaborate with departments to ensure smooth branch operations and policy adherence.
• Ensure compliance and risk mitigation, including fraud detection.
• Recover receivables to protect revenue flow and customer interests.
• Maintain branch books, documents and statutory records; liaise with authorities.
• Role under Audit & Gold Inspection and focus on branch profitability.

Skills

Coaching & mentoring

Business development

Communication skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English