Branch Manager Krishna

CSB Bank; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CSB Bank invites applications for a Branch Manager to oversee growth, customer relationships, and service delivery at the branch level. Responsibilities include governance, risk management, and digital banking adoption, with a focus on profitability and customer experience.

The role requires 6–12 years of experience including team leadership, a Graduate degree, and MBA preferred. Strong emphasis on KYC/AML compliance and staff development are essential.

Qualifications

• 6 to 12 years experience incl. team leadership.
• Graduate degree required.
• MBA preferred.
• Experience with branch governance, customer relations and compliance (KYC/AML).

Responsibilities

• Drive growth in CASA, term deposits, assets and third-party products.
• Develop and deepen customer relationships for acquisition and retention.
• Ensure superior service standards and timely grievance resolution, including digital banking adoption.
• Monitor branch profitability, revenue, yields, fee income, and cost efficiency; take corrective actions.
• Ensure adherence to KYC, AML, regulatory guidelines and risk management frameworks.
• Maintain operations: cash, vault, documentation, reconciliations and branch controls.
• Ensure audit readiness and timely closure of observations.
• Lead, coach and develop branch staff to boost productivity and service quality.
• Monitor performance against targets and implement action plans to meet branch objectives.
• Drive succession planning and employee development initiatives within the branch.

Skills

Team leadership

Education

Graduate

MBA (preferred)

Job description

Job Description:

To manage branch business growth, customer relationship management, operational governance and service delivery through portfolio development, performance monitoring, regulatory compliance and implementation of effective operational controls to achieve business, profitability and customer experience objectives.

Responsibilities

• Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.
• Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.
• Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.
• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.
• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
• Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.
• Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.
• Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.
• Monitor performance against business targets and implement action plans to achieve branch objectives.
• Drive succession planning, employee engagement, and capability development initiatives within the branch.

Qualifications

Experience Range: 6 to 12 Years (incl. team leadership)

Qualifications:
Graduate

MBA (preferred)

Requirements: