Branch Manager - Banking Operations and Business Growth

CSB Bank; Rajamahendravaram; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

CSB Bank seeks a Branch Manager for its Rajahmundry (Rajahmundry) branch to drive business growth, manage relationships, and ensure strong governance and service delivery. The role emphasizes performance monitoring, regulatory compliance, and effective operational controls to achieve profitability and customer experience objectives.

Candidates should have 6–12 years of experience, with a Graduate MBA preferred, and a track record of leading teams to achieve branch targets and milestones.

Qualifications

• MBA/Graduate degree preferred.
• 6–12 years of experience including team leadership.

Responsibilities

• Manage branch business growth and customer relationship management.
• Oversee operational governance and service delivery.
• Drive growth in CASA, term deposits, assets, and third-party products.
• Ensure KYC, AML, regulatory compliance and risk management adherence.
• Lead, coach and develop branch staff to improve productivity and service quality.
• Monitor branch profitability and implement corrective actions where required.

Skills

Team leadership

CRM

Compliance

Education

Graduate MBA

Job description

Branch Manager| Rajahmundry

To manage branch business growth, customer relationship management, operational governance and service delivery through portfolio development, performance monitoring, regulatory compliance and implementation of effective operational controls to achieve business, profitability and customer experience objectives. Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality. Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance. Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions. Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required. Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks. Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls. Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements. Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance. Monitor performance against business targets and implement action plans to achieve branch objectives. Drive succession planning, employee engagement, and capability development initiatives within the branch.

• Experience Range: 6 to 12 Years (incl. team leadership)
• Qualifications: Graduate MBA (preferred)
• Experience Level Mid Level