Branch Manager

CSB Bank; Jaipur; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

CSB Bank seeks an experienced banking professional to manage branch business growth, customer relationships, governance, and service delivery. The role emphasizes portfolio development, performance monitoring, regulatory compliance, and effective controls to meet profitability and customer experience goals.

Experience range 6–12 years (incl. team leadership) is expected, with Graduate required and MBA preferred.

Qualifications

• Graduation is required for the role.
• MBA is preferred for enhanced finance and leadership capability.
• Experience in driving growth and managing branch performance.

Responsibilities

• Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.
• Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.
• Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.
• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.
• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
• Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.
• Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.
• Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.
• Monitor performance against business targets and implement action plans to achieve branch objectives.
• Drive succession planning, employee engagement, and capability development initiatives within the branch.

Skills

Relationship Mgmt

Team Leadership

Governance & Compliance

Digital Banking

KYC/AML

Cash & Vault Ops

Education

Graduate

MBA (preferred)

Job description

To manage branch business growth, customer relationship management, operational governance and service delivery through portfolio development, performance monitoring, regulatory compliance and implementation of effective operational controls to achieve business, profitability and customer experience objectives.

Experience Range: 6 to 12 Years (incl. team leadership)

Qualifications:
Graduate

MBA (preferred)

• Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.


• Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.


• Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.


• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.


• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.


• Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.


• Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.


• Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.


• Monitor performance against business targets and implement action plans to achieve branch objectives.


• Drive succession planning, employee engagement, and capability development initiatives within the branch.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.