Branch Manager

SWITRUS HOLIDAYS; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A travel and tourism company in Mumbai is seeking an experienced Branch Manager to oversee daily operations. You will lead a team to achieve sales targets, ensure compliance with company policies, and maintain high levels of customer satisfaction. The ideal candidate should have a Bachelor's degree in a related field and at least 5 years of experience in travel and tourism, including 2 years in a managerial role. This full-time position offers a dynamic work environment and opportunities for business development.

Qualifications

• 5+ years of experience in travel and tourism, with at least 2 years in a managerial role.
• Strong knowledge of selling group tour travel packages, especially to Europe and the UK.
• Proven ability to meet sales targets and manage budgets.

Responsibilities

• Lead, train, and motivate branch staff to achieve sales and service targets.
• Develop and implement sales strategies to increase revenue.
• Build and maintain relationships with corporate clients.
• Handle key customers, corporate accounts, and high-value bookings.
• Monitor branch performance, prepare reports, and analyze sales.
• Ensure compliance with company policies.
• Ensure high levels of customer satisfaction.
• Oversee marketing activities and local promotions to attract new clients.
• Maintain quality standards and ensure smooth coordination with head office.

Skills

Leadership

Communication

Sales Skills

Problem-Solving

Education

Bachelor’s degree in Travel, Tourism, Business Administration, or related field

Job description

The Branch Manager is responsible for overseeing the daily operations of the travel and tourism branch, ensuring excellent customer service, achieving sales targets, managing staff, and maintaining profitability. The role involves business development, team leadership, and ensuring compliance with company policies and industry regulations.

Key Responsibilities

• Lead, train, and motivate branch staff to achieve sales and service targets.
• Develop and implement sales strategies to increase revenue.
• Build and maintain relationships with corporate clients.
• Handle key customers, corporate accounts, and high-value bookings.
• Monitor branch performance, prepare reports, and analyze sales.
• Ensure compliance with company policies.
• Ensure high levels of customer satisfaction.
• Oversee marketing activities and local promotions to attract new clients.
• Maintain quality standards and ensure smooth coordination with head office.

Qualifications & Skills

• Bachelor’s degree in Travel, Tourism, Business Administration, or related field.
• 5+ years of experience in travel and tourism, with at least 2 years in a managerial role.
• Strong knowledge of selling group tour travel packages, especially to Europe and the UK.
• Excellent leadership, communication, and sales skills.
• Proven ability to meet sales targets and manage budgets.
• Strong problem‑solving and decision‑making abilities.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales and Business Development

Industries

• Travel Arrangements