Assistant Branch Manager

Satguru Travel; India; On-site; INR 700,000 - 1,200,000; Full time

Benefits offered by this job

Accommodation

Food included

Transportation

Medical facilities

Benefits package

Job summary

Satguru Travel in India seeks an energetic Assistant Branch Manager to support the overall operations and growth of our travel and tourism branch. The ideal candidate will assist the Branch Manager in managing daily operations, supervising staff, achieving sales targets, and delivering exceptional customer service.

You will lead staffing, ensure service standards, build relationships with clients and partners, manage ticketing and credit control, and drive sales strategies while leveraging Excel

Qualifications

• Bachelor’s degree in Travels or related field; Master’s degree preferred.
• Strong knowledge of Travel and Tourism Industry.
• Proficiency in GDS systems (Galileo, Amadeus, or Sabre).

Responsibilities

• Oversee branch administration, accounts, and coordinate with counter staff and other branches for smooth operation.
• Achieve budgeted turnover, revenue, and contribution targets to drive growth.
• Ensure compliance with the business manual for all employees in the branch.
• Create a performance oriented culture by linking rewards to performance.
• Staffing and training: recruit, train, and liaise with HR to ensure staffing.
• Maintain branch service standards and improve quality of service.
• Build strong client relationships with global partners such as hotels and airlines.
• Oversee ticketing, facilitation, leisure, and credit control per company guidelines.
• Support product improvement and sales strategies to increase revenue.

Skills

Leadership

Strategic thinking

Tourism industry experience

Excel and financial software

Communication

People management

Education

Bachelor’s degree in Travels or related field

Master’s degree preferred

Tools

Galileo

Amadeus

Sabre

Job description

About Us:

Satguru Travel is a leading travel company that has been operating for over 30 years. With a strong presence in over 61 countries worldwide, including a headquarters in Dubai, Satguru Travel offers a range of travel solutions. As a group, we have a turnover of over USD 1.2 Billion and are known for our exceptional customer service. We specialize in providing services for adventurous wildlife safaris, with a particular focus on promoting Africa's unique wildlife.

Your Mission:

• We are seeking an energetic and customer-focused Assistant Branch Manager to support the overall operations and growth of our travel and tourism branch. The ideal candidate will assist the Branch Manager in managing daily operations, supervising staff, achieving sales targets, and delivering exceptional customer service. This role requires strong leadership skills, industry knowledge, and the ability to handle multiple responsibilities effectively.

Key Responsibilities:

• Overall branch Administration, Accounts and co-ordinate with counter staff & other branches for smooth operation. Be responsible for overall sales development.
• To achieve budgeted targets in terms of Turnover, Revenue and Contribution in the Branch to Achieve growth in business through new accounts and enhancement of Business in existing accounts.
• To ensure compliance with the business manual of all employees in the Branch.
• To create a performance oriented culture by linking rewards to performance.
• Manpower & Service Management: Ensure proper staffing of the Branch through proper recruitment of new staff and training of the existing staff and liaise with HR to ensure staffing and Training.
• Ensure service standards of the Branch are in compliance with the bench marked standards laid down by the organization and also review periodically the service standards to improve the quality of service.
• Relationship Management: Build and maintain good relations with the clients through consistent service standards being met.
• Ticketing, Facilitation, Leisure, Credit Control - Oversee and ensure smooth functioning of the departments as per company guidelines. Authorize and monitor deviations, if any.
• Client Selection: To check feasibility of servicing the clients and also periodic analysis of Customer Account to monitor performance vis-a-vis commitment and Credit Utilization.
• To build and strengthen strong relationship with key global partners viz hotel, airlines and other service providers.
• Help in product improvement and strategies to increase sales.
• Technology - Efficient adaption/execution of all systems & processes.

Skills:

• Leadership and team development.
• Strategic thinking.
• Experience within the Tourism Industry.
• Advanced proficiency in Excel and financial software.
• Strong Communication and people management skills.
• Aptitude in building relationships with professionals of all organizational levels.

What we’re looking for:

• Bachelor’s degree in Travels or related field (Master’s degree preferred).
• Strong knowledge of Travel and Tourism Industry.
• Proficiency in GDS systems (e.g., Galileo, Amadeus, or Sabre).
• Strong leadership and team management abilities.
• Effective communication and interpersonal skills.

Why Join Us?

• Innovative Environment: Be part of a forward-thinking company that values creativity and innovation.
• Growth Opportunities: We believe in nurturing talent and providing opportunities for career growth.
• Impact: Play a key role in shaping the future of our company and making a real impact in the industry.
• Rewards: Competitive salary, performance-based incentives, and comprehensive benefits package.
• Added Advantages: Accommodation, food, transportation, and general medical facilities included.

Ready to Make an Impact?

If you’re ready to take the helm and drive our sales to new heights, we want to hear from you. Apply now and be part of a journey that’s redefining the industry.

How to apply:

Send your resume and a cover letter detailing your experience and why you’re the perfect fitfor this role to [e-mail] Person- Ms Sampurna SahaContact No. - 8237449955,70581 80916Join us and lead the charge in shaping the future of sales at SATGURU TARVEL!