Branch Manager

Atlant Global India; India; On-site; INR 250,000 - 380,000; Full time

Job summary

Atlant Global India is seeking a Branch Operations Coordinator to manage daily branch activities, monitor delivery timelines, assign routes, and maintain SLA compliance across shipments. You will coordinate with delivery staff, reception, and sales to ensure smooth operations and high service levels.

The role requires strong communication, multi-language ability (English, Kannada, Hindi) and a two-wheeler for commute; prior industry experience is preferred.

Qualifications

• Strong communication & interpersonal skills.
• Fluent in English, Kannada and Hindi.
• Work experience in related Industry preferred.
• Two wheeler for commute is a must.

Responsibilities

• Maintaining branch reporting time
• Monitoring the reporting time of the delivery executives and receptionist
• Assigning Delivery routes to the delivery staff and ensuring all shipments are delivered and picked up on time
• Ensuring small parcels and documents received in branch as per SLA from the operations HUB
• Ensures the branch receptionist performs their roles and responsibilities daily
• Weekly inspection of delivery routes to ensure delivery team conducts their activities as per SLA
• Cross check holding shipments and validate the updations
• Cross check return consignments and validate the updations
• Customer relationship management with all existing clients on a weekly basis
• Ensuring credit collections as per SLA and escalation to the Credit collection department regarding any pending payments from the customers
• Ensuring customer satisfaction and resolving any complaints
• Assigning Pick up schedule and ensuring the same is done on a daily basis
• Collection of customer database on a weekly basis and send it to the sales department
• Approaching potential leads, attending appointments, pitching all the services and conversion to achieve branch turnover target
• Ensuring the branch staff are in professional attire
• Ensuring all outgoing shipments are sorted and sent on time to the Operations sector wise (Ex: BLR, MAA, BOM)
• Maintaining Accounting copies as per destination and weight
• Audit report to be maintained
• Cross check Cash collection statements
• Coordination regarding vehicle reporting and departure time
• Ensuring smooth branch administration
• Daily upkeep of company assets

Skills

Communication

Interpersonal skills

Languages: English

Kannada

Hindi

Two-wheeler

Job description

Basic Requirement:

• Strong communication & interpersonal skills (Fluent inEnglish, Kannada and Hindi)
• Work experience in related Industry preferred
• Two wheeler a must for commute

Responsibilities and Duties:

• Maintaining branch reporting time
• Monitoring the reporting time of the delivery executivesand receptionist
• Assigning Delivery routes to the delivery staff andensuring all shipments our Delivered and Pickedupontime
• Ensuring Small parcels and documents received inbranchas per SLA from the operations HUB
• Ensures the branch receptionist performs their roles andresponsibilities daily
• Weekly inspection of delivery routes to ensure deliveryteam conducts their activities as per SLA Cross check holding shipments and validate the updations Cross check return consignments and validatetheupdations
• Customer relationship management with all existingclients on a weekly basis
• Ensuring credit collections as per SLAand escalationtothe Credit collection department regarding anypendingpayments from the customers
• Ensuring customer satisfaction and resolvinganycomplaints
• Assigning Pick up schedule and ensuring the same is doneon a daily basis
• Collection of customer database on a weekly basis andsend it to the sales department
• Approaching potentials leads, attending appointments, pitching all the services and conversion to achieve branchturnover target
• Ensuring the branch staff are in professional attire
• Ensuring all outgoing shipments are sorted and sent ontime to the Operations sector wise (Ex: BLR, MAA, BOM) Maintaining Accounting copies as per destinationandweight
• Audit report to be maintained
• Cross check Cash collection statements
• Coordination regarding vehicle reporting and departuretime
• Ensuring smooth branch administration
• Daily upkeep of company assets