Branch Manager

HDB Financial Services Ltd.; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

HDB Financial Services Ltd. is seeking a Branch Manager in Tamil Nadu to drive revenue targets and manage daily operations at the Coimbatore district branch. You will oversee sales across multiple product lines, ensure underwriting quality, and maintain customer experience standards.

The role emphasizes people leadership, monitoring branch performance, and delivering timely credit processing. You will mentor the team, drive productivity, and sustain low attrition through regular coaching and

Qualifications

• Responsibilities include achieving branch targets and ensuring customer experience.
• Sales across multiple products with underwriting quality to meet targets while controlling delinquencies and frauds.

Responsibilities

• Achieve branch targets and contribute value targets.
• Ensure sales volumes across multiple products with quality underwriting to meet targets and control delinquencies.
• Provide superior customer experience.
• Manage TATs on credit processing.
• Minimize pre- and post-disbursal discrepancies.
• Monitor performance and branch metrics across key drivers.
• Lead and develop the branch team; minimize attrition.
• Conduct regular staff meetings and provide feedback.

Job description

Key Reponsibilities

• Business Achieve contributed value targets set for the branch.
• Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
• Provide superior customer experience.
• Manage TAT’s on credit processing.
• Minimize pre post disbursal discrepancies.
• Monitoring Performance.
• Monitoring Branch performance in terms of key drivers i.e.Contributed Value/ Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience/ Monitor individual performance of each employee, continuously work to maximize productivity.
• People Management Motivate and develop branch team.
• Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low.
• Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.