Branch Manager

Dream Solution Indore; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Dream Solution Indore seeks a Branch Manager for the Hyderabad branch to lead operations, drive growth, and ensure top-tier customer service. You will manage a team of banking professionals, align with regulatory requirements, and collaborate across departments to meet strategic targets.

The role focuses on delivering exceptional service, maintaining high performance culture, and reporting branch results to senior management.

Responsibilities

• Oversee daily branch operations including customer service, sales, and staff management.
• Develop and implement strategies to achieve branch targets and business goals.
• Monitor branch performance metrics and take corrective actions where necessary.
• Achieve overall product targets for the branch including CASA, Term Deposits, Investments, Insurance, Trade Services, Retail Assets & Business Banking products
• Ensure compliance with banking regulations and internal policies.
• Build and maintain strong customer relationships while promoting bank products and services.
• Lead, coach, and motivate branch staff to meet individual and team performance goals.
• Conduct regular performance evaluations and provide constructive feedback.
• Maintain a low attrition rate within the branch
• Ensure hiring is aligned as per the manpower budgets
• Collaborate with cross-functional teams to enhance customer experience and drive growth.
• Address customer complaints and resolve issues promptly and professionally.
• Prepare and submit periodic reports on branch activities and performance to senior management.
• Support initiatives to improve operational efficiency and service quality.
• Contribute to local marketing and outreach efforts to increase brand visibility and customer acquisition.

Job description

About the Role

The Branch Manager is a leadership role within the Retail Banking division, responsible for managing the overall operations, performance, and customer experience of the branch. The role focuses on driving business growth, ensuring regulatory compliance, and delivering exceptional service. The Branch Manager will lead a team of banking professionals, foster a high-performance culture, and collaborate across departments to achieve strategic objectives.

Key Responsibilities

Primary Responsibilities

• Oversee daily branch operations including customer service, sales, and staff management.
• Develop and implement strategies to achieve branch targets and business goals.
• Monitor branch performance metrics and take corrective actions where necessary.
• Achieve overall product targets for the branch including CASA, Term Deposits, Investments, Insurance, Trade Services, Retail Assets & Business Banking products
• Ensure compliance with banking regulations and internal policies.
• Build and maintain strong customer relationships while promoting bank products and services.
• Lead, coach, and motivate branch staff to meet individual and team performance goals.
• Conduct regular performance evaluations and provide constructive feedback.
• Maintain a low attrition rate within the branch
• Ensure hiring is aligned as per the manpower budgets
• Collaborate with cross-functional teams to enhance customer experience and drive growth.
• Address customer complaints and resolve issues promptly and professionally.
• Prepare and submit periodic reports on branch activities and performance to senior management.

Secondary Responsibilities

• Support initiatives to improve operational efficiency and service quality.
• Contribute to local marketing and outreach efforts to increase brand visibility and customer acquisition.