Branch Head

Zoho; Thiruvananthapuram; On-site; INR 600,000 - 900,000; Full time

Job summary

Zoho in Thiruvananthapuram, Kerala, is seeking an experienced Branch Manager to lead daily operations, drive sales and revenue, motivate staff, and ensure excellent customer service. You will oversee loan processing, disbursement, and recovery activities while maintaining compliance.

The ideal candidate has 5–8 years in banking or gold loan NBFCs, a Bachelor’s degree, strong leadership, communication, and problem-solving skills, and experience in branch operations or team management.

Qualifications

• Bachelor’s Degree required.
• 5–8 years of experience in Banks / Gold Loan NBFCs / Financial Institutions.
• Experience in branch operations or team handling preferred.

Responsibilities

• Manage and oversee daily branch operations efficiently.
• Drive business growth by achieving sales and revenue targets.
• Lead, motivate, and manage branch staff to ensure high performance.
• Ensure excellent customer service and relationship management.
• Monitor loan processing, disbursement, and recovery activities.
• Ensure compliance with company policies and regulatory guidelines.
• Handle branch profitability, cost control, and risk management.
• Develop local market strategies to expand customer base.

Skills

Leadership

Communication

Sales mindset

Gold loan

Problem solving

Education

Bachelor’s Degree

Job description

Thiruvananthapuram, India | Posted on 04/20/2026

• Manageand oversee daily branch operations efficiently
  
• Drivebusiness growth by achieving sales and revenue targets
  
• Lead,motivate, and manage branch staff to ensure high performance
  
• Ensureexcellent customer service and relationship management
  
• Monitorloan processing, disbursement, and recovery activities
  
• Ensurecompliance with company policies and regulatory guidelines
  
• Handlebranch profitability, cost control, and risk management
  
• Developlocal market strategies to expand customer base
  

Requirements

Required Skills:

• Strongleadership and team management skills
  
• Goodcommunication and interpersonal abilities
  
• Salesand target-driven mindset
  
• Knowledgeof gold loan/business loan processes is an advantage
  
• Problem-solvingand decision-making skills
  

Location:

• Malappuram
  
• Thiruvananthapuram: Balaramapuram, Kilimanoor, Pothencode, Thirumala, Pappanamcode
  

Qualification:

• Bachelor’sDegree (Mandatory)
  

Experience:

• 5-8 years of experience in Banks / Gold Loan NBFCs / Financial Institutions
  
• Priorexperience in branch operations or team handling preferred