Branch Head

HNS Gold; Madhyamgram; On-site; INR 600,000 - 1,200,000; Full time

Job summary

HNS Gold Pvt. Ltd. in Kolkata is seeking a dynamic Branch Manager to drive business growth across gold buying, silver buying and gold loan settlements. You will own branch development, engage customers, and lead a performance-focused team to achieve targets.

The role requires strong leadership, field presence, and proven ability to close high-value transactions while ensuring compliant operations and excellent customer service.

Qualifications

• Minimum 3 years experience in the Gold Loan/Gold Buying or related gold financial services industry.
• Experience in branch business development, sales target achievement and team management.
• Strong knowledge of gold appraisal, valuation and gold-related transactions.
• Proven ability to generate business independently and achieve monthly targets.
• Excellent customer acquisition, negotiation and business closing skills.
• Strong leadership and local market development capabilities.
• Willingness to undertake regular field visits and direct customer meetings.

Responsibilities

• Take ownership of branch business development and monthly sales target achievement.
• Drive business growth through gold buying, silver buying and gold loan settlement.
• Develop and execute daily, weekly and monthly business generation plans.
• Interact with customers to negotiate and close deals, build relationships.
• Lead branch operations, ensure compliance, and monitor performance.

Skills

Gold Loan

Gold Buying

Sales Target Achievement

Customer Acquisition

Negotiation

Team Leadership

Job description

About HNS Gold

HNS Gold Pvt. Ltd. is a growing company specializing in the purchase of old gold and silver, gold loan settlement and gold-related financial services. As part of our expansion, we are looking for dynamic, result-oriented Branch Managers to drive business growth and manage our branches in Kolkata.

Key Responsibilities

1. Business Generation & Target Achievement

• Take complete ownership of branch business development and monthly sales target achievement.
• Generate consistent business volumes in Gold Buying, Silver Buying and Gold Loan Settlement.
• Develop and execute daily, weekly and monthly business generation plans.
• Identify new business opportunities through direct customer acquisition, local market activities and referral networks.
• Drive business growth through existing customers, repeat transactions and high-value customer relationships.
• Ensure achievement of branch business targets, revenue and profitability objectives.

2. Customer Acquisition & Business Conversion

• Increase daily customer walk-ins through proactive business development activities.
• Personally interact with customers and ensure effective negotiation and successful business closures.
• Build strong customer relationships to generate repeat business and referrals.
• Handle high-value gold and silver purchase transactions and gold loan settlement opportunities.
• Minimize customer non-conversions through effective customer engagement and closing skills.
• Conduct customer visits and local market activities to generate additional business.

3. Gold Loan Settlement Business Development

• Identify customers interested in closing their existing gold loans with banks and NBFCs.
• Develop business opportunities through local market networking and customer relationships.
• Explain the company's gold loan settlement process and coordinate successful transactions.
• Drive gold loan settlement business as a key branch revenue-generating activity.

4. Team Leadership & Business Performance

• Lead, motivate and monitor branch employees to achieve business targets.
• Allocate individual business targets and ensure daily performance accountability.
• Conduct daily business reviews and monitor gold purchase volumes, silver purchase volumes and settlement business.
• Guide the team in customer acquisition, customer handling, negotiation and deal closure.
• Build a strong, result-oriented branch team.

5. Branch Operations & Compliance

• Ensure smooth daily branch functioning and excellent customer service.
• Maintain compliance with company policies, KYC procedures and gold appraisal standards.
• Monitor transaction accuracy, documentation, stock security and operational controls.
• Ensure branch discipline, productivity and adherence to company procedures.
• Coordinate with Operations and Audit departments for smooth branch functioning.

Mandatory Qualifications & Experience

• Minimum 3 years of experience in the Gold Loan, Gold Buying or related gold financial services industry.
• Experience in branch business development, sales target achievement and team management.
• Strong knowledge of gold appraisal, valuation and gold-related transactions.
• Proven ability to generate business independently and achieve monthly targets.
• Excellent customer acquisition, negotiation and business closing skills.
• Strong leadership and local market development capabilities.
• Willingness to undertake regular field visits and direct customer meetings.

Preferred Candidate Profile

• Currently working as Branch Manager, Assistant Branch Manager or Senior Branch Manager in a Gold Loan company.
• Proven track record in branch business growth and customer acquisition.
• Strong knowledge of the Kolkata market.
• Experience in managing business volumes, branch revenue and team productivity.
• Result-oriented, proactive and capable of independently driving branch performance.