Customer Service Representative - Non-Voice

ResultsCX Named ‘Major Contender’ in Everest Group; Bengaluru; On-site; INR 240,000 - 400,000; Full time

Benefits offered by this job

Employee Performance Incentives

Annual Vacations

Frequent Employee events

Rewards and Recognition

Career Growth Opportunities

Job summary

ResultsCX is seeking a detail-oriented Customer Service Representative - Non-Voice to join our Bengaluru office. You will handle inbound/outbound calls, emails and chat, assisting with healthcare-related queries, billing, and claims while maintaining data accuracy and compliance.

This full-time night-shift role offers opportunities for career growth and performance incentives. The ideal candidate has at least 6 months in healthcare BPO, strong English (B2+), fast typing, and solid MS Office/CRM

Qualifications

• Minimum 6 months of experience in healthcare BPO or similar domain.
• Typing Speed: 28 WPM with 98% accuracy.
• English proficiency at B2 level or higher.
• Basic understanding of US healthcare processes (claims, billing, or support).
• Strong attention to detail in a fast-paced environment.
• MS Office and CRM familiarity is a plus.

Responsibilities

• Handle inbound and outbound calls related to queries such as prior authorization, billing, or patient support.
• Provide accurate information with professionalism and empathy.
• Process and manage healthcare documentation, claims, and billing records.
• Ensure data entry and updates are accurate and timely.
• Handle email and chat support as required.
• Collaborate with cross-functional teams to resolve customer concerns.
• Adhere to compliance standards and data privacy regulations.

Skills

Typing 28 WPM

English Proficiency

Attention to detail

MS Office/CRM

Tools

CRM systems

MS Office

Job description

Full Location: Bengaluru - IN

Customer Service Representative - Non-Voice –

Work onsite in our Bengaluru office!

We are looking for detail-oriented and customer-focused candidates to join our team in Bengaluru. The customer support associate will be responsible for handling healthcare-related queries and processes, ensuring they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in customer service processes and a keen eye for detail.

Job Title: Customer Service Representative - Non-Voice –

Job Type: Full-Time

Shift Timings: Night Shift

Work Environment: Work From Office

We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!

What job duties can I expect to perform as a Customer Support Representative?

• Handle inbound and outbound calls related to queries such as prior authorization of billing, claims, or patient support.
• Provide accurate information while maintaining professionalism and empathy.
• Process and manage healthcare-related documentation, claims, and billing records.
• Ensure all data entry and updates are accurate and timely.
• Handle email and chat support as required.
• Collaborate with cross-functional teams to resolve customer concerns.
• Adhere to compliance standards and data privacy regulations in

What requirements must I meet to join the team?

Experience Required:

• Minimum 6 months of experience in healthcare BPO or similar domain.

Key Skills & Requirements:

• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy.
• English Proficiency: B-2 level or higher (excellent verbal and written communication skills).
• Basic understanding of US healthcare processes (claims, billing, or customer support preferred).
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency in using MS Office tools and CRM systems is a plus.

Why join our ResultsCX team?

• Employee Performance Incentives
• Annual Vacations
• Frequent Employee events, Rewards and Recognition
• Career Growth Opportunities

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.