BPO Trainer

NIIT Foundation; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

NIIT Foundation offers opportunities to conduct engaging virtual and physical classes as part of its BPO training program. You will deliver standardized training materials, train participants in voice and accent, corporate communication, and email etiquette.

You will also assist students with resume building, LinkedIn optimization, and mock interviews, while tracking attendance and progress and generating MIS reports. Counseling and community outreach support enrollment for programs.

Responsibilities

• Curriculum Delivery: Conducting engaging virtual and physical classes based on standardized training guidelines and materials.
• Skill Enhancement: Training participants on voice and accent, corporate communication, email etiquette, and personality development.
• Career Readiness: Assisting students with resume building, LinkedIn profile optimization, and mock interview sessions.
• Student Tracking & Reporting: Maintaining daily attendance, managing student learning progress, and generating internal MIS reports.
• Counseling: Providing regular counseling to students and their parents to ensure active participation and address potential dropouts.
• Community Mobilization: Supporting mobilization activities (awareness campaigns, community outreach) to enroll suitable candidates for the programs.

Job description

NIIT Foundation (NF) is a not-for-profit education society ( NGO ) set up by the promoters of NIIT in 2004. Its mission is to positively impact the underprivileged of the country through educational initiatives and skill development programs . NIIT Foundation, an Education NGO has a mandate to reach the unreached, uncared and unattended to ensure inclusive development of India.

To shape the mandate, NIIT Foundation has begun a number of programs like donate for child education, skill development, Financial literacy and all, that positively impact the underserved of the country through various educational interventions. The intent of NF is to better understand the education and employability issues at the grassroots level. The organisation builds corporate and ngo partnerships for sustainable development.

Job Description

BPO

Roles and responsibilities include:

Curriculum Delivery: Conducting engaging virtual and physical classes based on standardized training guidelines and materials.

Skill Enhancement: Training participants on voice and accent, corporate communication, email etiquette, and personality development.

Career Readiness: Assisting students with resume building, LinkedIn profile optimization, and mock interview sessions.

Student Tracking & Reporting: Maintaining daily attendance, managing student learning progress, and generating internal MIS reports.

Counseling: Providing regular counseling to students and their parents to ensure active participation and address potential dropouts.

Community Mobilization: Supporting mobilization activities (awareness campaigns, community outreach) to enroll suitable candidates for the programs.