BPO Telecaller Jobs - Freshers & Experienced Welcome

HR Service Jobs; India; Sur place; INR 167 000 - 257 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Incentives

WFH options

Training provided

Career growth

Résumé du poste

HR Service Jobs is seeking energetic and enthusiastic BPO Telecallers to join our dynamic customer service and telemarketing team. Whether you are a fresh graduate looking to start your career or a seasoned professional seeking new opportunities, we welcome you to apply.

As a Telecaller, you will be responsible for making outbound calls to customers, handling inbound queries, and providing information about our products and services with a focus on excellent customer experience.

Qualifications

• Minimum 10th/12th pass, Diploma, or Graduate in any field.
• Excellent verbal communication skills in Hindi and/or English.
• Basic computer knowledge and familiarity with MS Office tools.
• Ability to handle calls in a calm and professional manner.
• Positive attitude, confident, and self-motivated.

Responsabilités

• Make outbound calls to prospective customers to explain products and services.
• Handle inbound calls professionally and resolve customer queries.
• Update customer information in the CRM database.
• Achieve daily/weekly/monthly call targets.
• Follow communication scripts and adhere to company policies.
• Provide feedback on customer concerns and trends to supervisors.
• Maintain high standards of customer service and professionalism during every interaction.
• Collaborate with team members and contribute to team goals.

Connaissances

Verbal communication

MS Office

Calm under pressure

Team player

Formation

10th/12th/ Diploma/ Graduate

Outils

MS Office

Description du poste

Job Summary

HR Service Jobs is seeking energetic and enthusiastic BPO Telecallers to join our dynamic customer service and telemarketing team. Whether you are a fresh graduate looking to start your career or a seasoned professional seeking new opportunities, we welcome you to apply. As a Telecaller, you will be responsible for making outbound calls to customers, handling inbound queries, and providing information about our products and services with a focus on excellent customer experience.

Key Responsibilities

• Make outbound calls to prospective customers to explain products and services.

• Handle inbound calls professionally and resolve customer queries.

• Update customer information in the CRM database.

• Achieve daily/weekly/monthly call targets.

• Follow communication scripts and adhere to company policies.

• Provide feedback on customer concerns and trends to supervisors.

• Maintain high standards of customer service and professionalism during every interaction.

• Collaborate with team members and contribute to team goals.

Required Skills and Qualifications

• Minimum 10th/12th pass, Diploma, or Graduate in any field.

• Excellent verbal communication skills in Hindi and/or English.

• Basic computer knowledge and familiarity with MS Office tools.

• Ability to handle calls in a calm and professional manner.

• Positive attitude, confident, and self-motivated.

Experience

• Freshers are strongly encouraged to apply.

• Experienced telecallers (up to 2 years) will be given preference.

• Previous experience in BPO/Customer Support/Telemarketing is a plus.

Working Hours

• Full-time: 6 days a week.

• Shifts Available: Day Shift, Rotational Shifts (based on project).

• Flexible options available for select processes.

Knowledge, Skills and Abilities

• Strong interpersonal and problem-solving skills.

• Excellent listening skills and the ability to empathize with customers.

• Time management and organizational abilities.

• Capacity to work in a team-oriented environment.

• Quick learner with adaptability to new systems and processes.

Benefits

• Competitive salary with attractive incentives and performance bonuses.

• Flexible work arrangements (work from home options available).

• Paid training and onboarding.

• Opportunity for career growth and internal promotions.

• Supportive team environment and regular team-building activities.

Why Join HR Service Jobs?

At HR Service Jobs, we believe in empowering our employees through training, development, and career advancement. Whether you are starting your professional journey or bringing in valuable experience, you will be part of a company that values your contribution. Join a growing team that is passionate about delivering top-tier service and enjoys working in a collaborative, energetic environment.