BPO Telecaller

SHARDA CONSULTANCY SERVICES; Delhi; On-site; INR 180,000 - 300,000; Full time

Job summary

SHARDA CONSULTANCY SERVICES in Delhi-NCR seeks a motivated BPO Telecaller to engage customers over the phone, promote products and provide excellent service. Freshers are encouraged to apply and grow with a dynamic team in a fast-paced environment.

The role focuses on outbound promotion, inbound support, lead generation, and CRM documentation. Strong English/Hindi communication and multitasking skills are essential for success in this team.

Qualifications

• Freshers welcome to apply
• Fluency in English and Hindi preferred
• Proactive customer engagement and problem solving

Responsibilities

• Make outbound calls to promote products/services
• Handle inbound inquiries and resolve customer issues
• Maintain high customer satisfaction by addressing needs
• Generate leads and follow up on opportunities
• Document interactions in the CRM accurately
• Collaborate with team to meet sales targets

Skills

BPO Telecaller

Communication skills

Interpersonal skills

Telemarketing basics

Multitasking

Computer literacy

Job description

We are seeking a motivated BPO Telecaller to join our dynamic team in the Delhi-NCR region. The ideal candidate will be responsible for engaging with customers over the phone, providing exceptional service, and promoting our products and services. This role is perfect for freshers looking to start their career in the BPO sector. If you are enthusiastic about customer service and sales, and are looking for a challenging yet rewarding opportunity, we encourage you to apply for the BPO Telecaller position. Join us and be a part of a team that values growth, innovation, and excellence.

Key Responsibilities:

• Conduct outbound calls to potential customers to promote products and services.
• Handle inbound calls and provide assistance to customers regarding their inquiries.
• Maintain a high level of customer satisfaction by addressing customer needs and concerns effectively.
• Generate leads and follow up on potential sales opportunities.
• Document all interactions with customers in the CRM system.
• Collaborate with team members to achieve sales targets and improve service delivery.

Required Skills:

• Excellent communication skills in English and Hindi.
• Strong interpersonal skills and the ability to build rapport with customers.
• Basic knowledge of telemarketing and customer service principles.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using computers and basic software applications.