Customer Support Associate (Inbound Sales)

BCforward; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary package

Transport facility / allowances

Lucrative incentives on sales

Comprehensive training

Job summary

BCforward in Bengaluru, India, invites applications for a Customer Support Associate (Inbound Sales) on US Night Shift, WFO. The role handles inbound queries, resolves complaints, and supports upselling while meeting SLAs.

Freshers and experienced candidates are welcome. Strong communication and customer-focus are essential; MS Office familiarity is helpful. Incentives on sales performance accompany the base package.

Qualifications

• Excellent verbal and written communication.
• Strong customer service and dispute-handling skills.
• Ability to manage time and meet deadlines in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and provide prompt, accurate resolutions.
• Manage queries, complaints and escalations within SLA timelines.
• Support inbound sales by identifying upselling/cross-selling opportunities.
• Maintain high customer satisfaction and service quality standards.
• Coordinate with internal teams for timely issue resolution.
• Document interactions accurately in CRM/internal systems.
• Adhere to company policies and compliance guidelines.

Skills

Communication

Customer focus

Time management

Technical skills

Tools

MS Office

Job description

[e-mail]

Job Title: Customer Support Associate (Inbound Sales) US Shift | WFO

Company: [Company Name]

Location: [City / Location]

Experience: 0 - 3 Years (Freshers & Experienced Welcome)

Salary: Industry Standard / Best as per market standards

Employment Type: Full Time, Permanent

Job Summary

We are looking for a dynamic and customer-centric Customer Support Associate (Inbound Sales) to join our growing support team. In this role, you will be responsible for handling inbound customer queries, resolving complaints, managing escalations, and ensuring top-notch customer satisfaction while meeting defined SLAs. Additionally, you will drive business growth through inbound sales by effectively upselling and cross-selling products and services.

Key Responsibilities

• Handle inbound customer calls professionally and provide prompt, accurate resolutions.
• Manage customer queries, complaints, and escalations effectively within defined SLA timelines.
• Support inbound sales by identifying opportunities for upselling and cross-selling products and services.
• Maintain high levels of customer satisfaction and service quality standards.
• Coordinate with internal teams to ensure timely and seamless issue resolution.
• Accurately document customer interactions and update relevant CRM/internal systems.
• Adhere strictly to company policies, quality benchmarks, and compliance guidelines.

Required Skills & Qualifications

• Communication: Excellent verbal and written communication skills.
• Customer Focus: Strong customer service, interpersonal, and dispute-handling skills.
• Time Management: Strong organizational skills with the ability to meet deadlines in a fast-paced environment.
• Technical Skills: Basic computer knowledge and familiarity with MS Office.
• Eligibility:
  • Freshers and experienced candidates are both welcome to apply.
  • Prior experience in customer service, international BPO, or inbound sales is an added advantage.

Shift & Work Mode

• Shift: US Shift (Night Shift)
• Work Mode: Work from Office (WFO)

Perks & Benefits

• Competitive salary package.
• Transport facility / allowances (as per company policy).
• Lucrative incentives on sales performance.
• Comprehensive training and career growth opportunities.